Financial Services Guide

Version 1.3: 1 November 2023

Licensee:

Professional Retirement Advice Pty Ltd
Trading as Gordon & Gray Personal Wealth Advisers (AFSL 513895 ABN 32 082 144 876)
This Financial Services Guide (FSG) is authorised for distribution by Gordon & Gray Personal Wealth Advisers

Authorised Representatives:

Rodney Gray (ASIC# 241825)
Chris Kourmpatsos (ASIC# 312665)
Megan Littlewood (ASIC #001248675)

The Authorised Representatives act on behalf of Gordon & Gray Personal Wealth Advisers who is responsible for the services that they provide.

Contact Details

Level 8, 77-79 Hunter St
Newcastle NSW 2300
Phone: 02 4926 1033

Purpose of this FSG

This Financial Services Guide (FSG) will help you decide whether to use the services that we offer. It contains information about:

• The services we offer and their cost
• Any conflicts of interest which may impact the services
• How we are remunerated
• How we deal with complaints if you are not satisfied with our services.

Gordon and Gray Personal Wealth Advisers

Gordon and Gray Personal Wealth Advisers holds an Australian Financial Services Licence. It is required to comply with the obligations of the Corporations Act and the conditions of its licence. This includes the need to hold Professional Indemnity insurance which satisfies the requirements for compensation arrangements under section 912B of the Corporations Act and which covers the financial services provided by current and past representatives.

Our Services

We are authorised to provide personal advice and dealing services in the following areas:

• Superannuation
• Retirement planning
• Portfolio Management
• Managed investments
• Securities
• Personal risk insurance
  
  

The financial advice process

We provide independent financial planning advice which is impartial and always priorities the interest of our clients.

We recognise that the objectives and personal circumstances of each client are different.

Where we provide personal advice, we will listen to you to understand your objectives and circumstances. We will also ask questions to make sure we provide advice which is in your best interests.

When we first provide personal advice to you it will be explained thoroughly and documented in a Statement of Advice (SoA) which you can take away and read.

The SoA will explain the basis for our advice, the main risks associated with the advice, the cost to you of implementing the advice, the benefits we receive and any conflicts of interest which may influence the advice.

For administration platforms, managed funds and personal risk insurance products we will provide you with a Product Disclosure Statement. This contains information to help you understand the product being recommended.

At all times you are able to contact us and ask questions about our advice and the products we recommend.

You can provide instructions to us in writing, via phone or via email. In some cases, we may require you to provide signed instructions.

We may provide further advice to you to keep your plan up to date for changes in your circumstances, changes in the law and changes in the economy and products.

If we provide further advice it will typically be documented in a Record of Advice (ROA) which we retain on file. You can request a copy of the RoA document at any time up to 7 years after the advice is provided.

Fees

All fees are payable to Gordon and Gray Personal Wealth Advisers.

Advice Preparation Fee

The Advice Preparation fee includes meeting with you, the time we take to determine our advice and the production of the SoA.

The Advice Preparation fee is based on the scope and complexity of advice provided to you. We will agree the fee with you before providing you with advice.

Advice Implementation Fee

If you decide to proceed with our advice, we may charge a fee for the time we spend assisting you with implementation. We will let you know what the fee will be in the SoA. 

Annual Services Fees

Our annual service fees depend on the ongoing service that we provide to you. They may be a % of your portfolio value or an agreed fixed fee which is paid monthly.

The services and fees will be set out in an agreement we have with you.

Adviser Remuneration

Rodney Gray is the owner of the practice and is remunerated through the profits of the practice.

Chris Kourmpatsos receives the fees paid by the clients he advises.

Megan Littlewood is an employee of the practice and is paid a salary. She also receives the fees paid by the clients she advises.

Other Benefits

We may also receive other benefits from product providers such as training, meals and entertainment. Details of any benefits received above $100 will be maintained on a register which is available to you on request.

Making a Complaint

We endeavour to provide you with the best advice and service at all times.

If you are not satisfied with our services, then we encourage you to contact us. Please call, email or put your complaint in writing to our office.

If you are not satisfied with our response, you can refer it to the Australian Financial Complaints Authority (AFCA). You can contact AFCA on 1800 931 678 or www.afca.org.au. AFCA provides a fair and independent complaint resolution service which is provided to you free of charge.

Your Privacy

We are committed to protecting your privacy.

We have a Privacy Policy which sets out how we collect, hold, use and disclose your personal information. It also sets out how you can access the information we hold about you, how to have it corrected and how to complain where you are not satisfied with how we have handled your personal information.

Our Privacy Policy is available on our website or on request.